Support

Usually answered within two business days. Email xiangmucheng001@gmail.com. Telling us your iPhone model and iOS version makes a fix much faster.

I paid but Pro features are still locked

Open Settings in the app and tap Restore Purchases. Make sure you are signed in to the same Apple Account that made the purchase. If it still does not unlock, email us.

Does it work without internet?

Yes. Scanning, filters, saving, OCR, and export all work in airplane mode. Only buying or restoring a plan needs a connection.

The edges were not detected

You can drag the corner handles yourself. If the scanner cannot find a page, it should fall back to manual corners instead of showing a blank screen. If you get a blank preview or an error instead, that is a bug — email us.

How do I cancel a subscription?

Open the iOS Settings app, tap your name, then Subscriptions. Cancel at least 24 hours before the renewal date. Monthly and Yearly plans are managed by Apple, not inside Neatscan.

Will I lose my scans if I stop paying?

No. Documents already on the device stay readable. You can still export the first page. Multi-page PDF export and OCR require an active Monthly or Yearly subscription.

I deleted the app and my scans are gone

Neatscan stores documents only on the device. There is no account and no cloud backup. Uninstalling the app deletes the local library. This is by design. Export files you need to Files, Mail, or another app before you delete Neatscan.

Something else

Email xiangmucheng001@gmail.com. A real person reads it.