Support

We read every message.

Common questions

My plan doesn't match the equipment I selected

That should never happen — it is the one thing Loadwise is built to get right. If you see a machine or cable exercise after choosing "Dumbbells only", email us with a screenshot and we will fix it.

Will my data move to a new phone?

No. Loadwise has no account and no cloud sync, so your history lives only on the device you logged it on.

How do I restore my purchase?

Settings → Restore Purchases. Use the same Apple Account you bought with.

The rest timer didn't notify me

Check iOS Settings → Notifications → Loadwise and make sure notifications are allowed.

How do I get a refund?

Refunds are handled by Apple at reportaproblem.apple.com.