Support

Write to us and a human answers.

Email xiangmucheng001@gmail.com. Please tell us your iPhone model and iOS version — it makes problems much faster to find.

Common questions

How many pictures do I need?Eight is already enough to see movement. At 12 pictures per second, one second of animation is 12 drawings.
Where did my animation go?Frameling saves every stroke as you draw it, so your work should survive a crash or a restart. If a project is missing, email us before deleting the app.
Is export really free?Yes. MP4 at 720p and GIF export are free and carry no watermark. The one-time unlock adds 1080p and 4K export and PNG sequences.
I paid but it still says lockedTap Restore Purchases on the unlock screen. If that does not work, email us with the date of purchase.
Does it work offline?Yes, entirely. The only time Frameling talks to the internet is to check whether your purchase is active.

Requesting a feature

We read every email. Audio tracks are the most requested feature and are already planned.